Support
Something broke, a charge looks wrong, or you are stuck? Email support@storyroll.app. A person reads every message and replies from the same address.
What to include
One reply usually solves it when your message has:
- The email address on your StoryRoll account.
- What you were doing, and what happened instead.
- For a billing question, the date and amount of the charge. Your card statement shows it as STORYROLL; charges from before September 2026 may say MOCEO VENTURES.
- A screenshot, if there is something to see.
Billing and cancelling
StoryRoll is free to play. Paid access is one of three things, and the upgrade page shows which are on sale today: StoryRoll Plus, a $9.99 monthly subscription that renews until you cancel; a Founder's Pass, a one-time $9.99 purchase for 30 days; or a Day Pass, a one-time $2.99 purchase for 24 hours. Passes never renew.
To cancel a subscription, use the Manage subscription link on your profile, or email us and we will do it for you. Cancelling stops future charges; your paid access runs to the end of the period you already paid for, and your campaigns and characters stay on the free plan. A pass has nothing to cancel.
Full terms are in the Terms of Service.
Signing in
StoryRoll signs you in with Google. If your campaigns are missing after signing in, you are most likely in a different Google account than the one you played with. Sign out, then pick the other account.
Account under review
If you see "Your account is under review" and think that is a mistake, email us from the address on the account. Reviews are done by a person, and a paused account keeps all of its data.
Deleting your account
Delete Account is at the bottom of your profile. It removes your profile, characters, and achievements and takes you out of your campaigns; messages you posted in shared campaigns stay with those campaigns. It cannot be undone.
Two things block it. An active subscription has to be cancelled first, so you are not charged for an account that no longer exists. An account under review has to finish review first. Otherwise no email is needed.
Privacy and copyright
Questions about your data, or a request under our Privacy Policy, go to privacy@storyroll.app. Copyright concerns about content on StoryRoll go to copyright@storyroll.app.